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Refund and Returns Policy

Effective Date: June 2, 2026

1. Overview

At FAY HOME DECORATION LIMITED, we want you to love your home decor items. If you are not entirely satisfied with your purchase from ukhomedecorbox.com, we are here to help.

This policy outlines our rules regarding refunds and returns. By making a purchase on our website, you agree to the terms below.

2. Strict No “Refund-Only” Policy

We enforce a strict policy regarding product returns and refunds: We do not offer a “Refund-Only” option under any circumstances.

  • No Free Keep: You cannot keep an item and receive a refund.
  • Physical Return Mandatory: To get a refund, you must mail the physical product back to us.
  • No Exception: This rule applies to all orders, including items you do not like, items that do not fit, or items you bought by mistake.
  • Damaged Items: If an item arrives damaged, we will provide a free replacement or a refund, but only after you return the damaged item to our warehouse or follow our specific verification process.

3. Return Eligibility Window

You have 30 calendar days to return an item from the date you received it. If 30 days have passed since your delivery date, we cannot offer you a refund or exchange.

To be eligible for a return, your item must meet these criteria:

  • Condition: It must be unused, unwashed, and in the same condition that you received it.
  • Packaging: It must be inside the original packaging.
  • Proof: You must provide the receipt or proof of purchase.

4. The Return Process

To start a return, you must follow these steps:

  • Step 1: Contact Us -> Email cedarwh@ukhomedecorbox.com with your order number.
  • Step 2: Get Approval -> Wait for our team to review your request and send a Return Label.
  • Step 3: Pack & Ship -> Pack the item securely and ship it to our Leicester address.
  • Return Address: Unit 2, 25 Brunswick Street, Leicester, England, LE1 2LP
  • Unauthorized Returns: Do not send items back to us without contacting us first. We will reject unauthorized packages.

5. Return Shipping Costs

  • Customer Responsibility: You are responsible for paying your own shipping costs for returning your item.
  • Non-Refundable: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
  • Tracking: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Inspection and Refunds

Once we receive your returned physical item at our warehouse, our team will inspect it.

  • Notification: We will send you an email to notify you that we have received your returned item.
  • Approval: We will notify you of the approval or rejection of your refund based on the item’s condition.
  • Processing: If approved, your refund will be processed automatically. A credit will be applied to your original method of payment within 7 to 10 business days.

7. Damaged or Defective Items

If you receive a product that is damaged or defective during transit, please contact us immediately at cedarwh@ukhomedecorbox.com within 48 hours of delivery.

  • Evidence Required: You must provide clear photos or video proof of the damage and the shipping box.
  • Resolution: We will offer a free replacement or a full refund.
  • Return of Damage: We reserve the right to demand the physical return of the damaged item before processing the replacement or refund. We will cover the shipping cost for verified defective returns.

8. Non-Returnable Items

Certain types of items cannot be returned or refunded:

  • Gift cards
  • Custom-made or personalized home decor items
  • Clearance or “Sale” section items (all sales are final)

9. Contact Information

If you have any questions about how to physically return your item to us, please reach out to our customer care team:

  • Company Name: FAY HOME DECORATION LIMITED
  • Website: ukhomedecorbox.com
  • Email: cedarwh@ukhomedecorbox.com
  • Address: Unit 2, 25 Brunswick Street, Leicester, England, LE1 2LP
  • Phone: +(44)121 7736273