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Privacy Policy

Effective Date: June 2, 2026

1. Introduction

FAY HOME DECORATION LIMITED operates the e-commerce website www.ukhomedecorbox.com. We value your trust and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, register an account, or make a purchase.

By using our services, you acknowledge and agree to the terms of this Privacy Policy. If you do not agree with any terms, please discontinue use of our site immediately.

2. Who We Are (Data Controller)

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, FAY HOME DECORATION LIMITED is the data controller responsible for your personal data.

  • Company Name: FAY HOME DECORATION LIMITED
  • Website: www.ukhomedecorbox.com
  • Email: cedarwh@ukhomedecorbox.com
  • Address: Unit 2, 25 Brunswick Street, Leicester, England, LE1 2LP
  • Phone: +(44)121 7736273

3. Information We Collect

We collect several types of information from and about users of our website, including:

Personal Identification Information

  • Contact Data: Name, billing address, shipping address, email address, and phone number.
  • Account Data: Username, password, purchase history, and saved preferences.
  • Financial Data: Payment card details, billing details, and transaction history.
  • Interaction Data: Information provided when you contact customer service or leave reviews.

Automated Device and Usage Data

  • Technical Data: IP address, browser type, operating system, and time zone settings.
  • Usage Data: Pages viewed, products searched, referral links, and duration of visits.
  • Cookies: Data collected via tracking technologies to optimize browsing experiences.

4. How We Collect Your Information

We use different methods to collect data from and about you, including:

  • Direct Interactions: You give us your details by filling in forms, creating an account, or placing orders.
  • Automated Technologies: As you interact with our website, we automatically collect technical data using cookies, server logs, and web beacons.
  • Third Parties: We may receive data from analytics providers (like Google Analytics) and payment gateways.

5. How We Use Your Information

We process your personal information based on lawful grounds, including contract fulfillment, legal compliance, and legitimate business interests.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality, analyze traffic, and provide personalized ads.

  • Essential Cookies: Necessary for the website to function, such as maintaining your shopping cart session.
  • Performance Cookies: Monitor website performance and user interaction metrics.
  • Functional Cookies: Remember your settings, preferences, and language choices.
  • Targeting/Advertising Cookies: Deliver targeted advertisements based on your browsing behavior.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may impact website functionality and your shopping experience.

7. How We Share Your Information

We do not sell, rent, or trade your personal data. We only share your information with trusted third parties to facilitate our services:

  • Service Providers: Delivery couriers, warehouse operators, and IT infrastructure supports.
  • Payment Processors: Secure payment platforms to safely process credit card and alternative transactions.
  • Marketing Partners: Analytics tools and advertising networks to improve customer targeting.
  • Legal Authorities: Regulatory or law enforcement agencies when required by applicable UK laws.

8. International Data Transfers

Some of our third-party service providers may operate outside the United Kingdom. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • Adequacy Regulations: Transferring data to countries approved by the UK government.
  • Standard Contractual Clauses (SCCs): Using specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

9. Data Security

We implement rigorous administrative, technical, and physical security measures to protect your personal data from accidental loss, unauthorized access, alteration, or disclosure.

  • Encryption: Standard SSL/TLS encryption technology secures data transmission during checkout.
  • Access Control: Restricted access to your personal data granted only to employees and partners with a specific business need.
  • Payment Security: Payment card information is handled via secure, PCI-DSS compliant processing platforms.

While we strive to protect your information, no internet transmission method is completely secure. We cannot guarantee absolute security.

10. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Order Data: Retained for up to 7 years post-transaction to comply with UK tax and financial regulations.
  • Account Data: Retained as long as your account remains active or until you request its deletion.
  • Marketing Data: Retained until you withdraw your consent or unsubscribe from our communications.

11. Your Legal Rights (UK GDPR)

Under the UK GDPR, you possess specific rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete personal data.
  • Right to Erasure: Request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Object to or limit how we process your personal data.
  • Right to Data Portability: Request transfer of your data to another organization.
  • Right to Withdraw Consent: Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us at cedarwh@ukhomedecorbox.com. We aim to respond to all legitimate requests within one calendar month.

12. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

13. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that a child under 18 has provided us with personal data, we will delete it immediately from our servers.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Any modifications will be posted directly on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact our team:

  • Company: FAY HOME DECORATION LIMITED
  • Email Address: cedarwh@ukhomedecorbox.com
  • Postal Address: Unit 2, 25 Brunswick Street, Leicester, England, LE1 2LP
  • Phone Number: +(44)121 7736273

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.