Effective Date: June 3, 2026‌

‌1. Introduction & Overview‌

Welcome to ‌HOME DECOR FURNITURE LTD‌, where we deliver “Tiny decor, big warm home vibes” directly to your doorstep. This Shipping Policy outlines all terms, methods, timelines, and costs associated with the delivery of orders placed on our website, ‌www.ukhomedecorbox.com‌. Our mission is to provide a seamless and transparent shipping experience as we help you “turn your house into [your] dream home” with our curated, delicate small decor pieces.

‌Company & Contact Details:‌

• ‌Company Name:‌ HOME DECOR FURNITURE LTD
• ‌Website:‌ www.ukhomedecorbox.com
• ‌Customer Service Email:‌ cloverh@ukhomedecorbox.com
• ‌Registered & Return Address:‌ 47/59 Green Lane, Small Heath, Birmingham, England, B9 5BU
• ‌Contact Phone:‌ +(44)121 7736273

‌2. Processing Time & Order Fulfillment‌

All orders are processed and prepared for shipment from our warehouse within ‌1-3 business days‌ (Monday to Friday, excluding public holidays in England), after payment is confirmed. During high-volume sales periods, promotional events, or seasonal rushes, processing times may extend slightly. You will receive an order confirmation and a separate shipment notification email with tracking information once your order has been dispatched.

‌3. Shipping Destinations & Methods‌

We currently ship to addresses within ‌the United Kingdom (Mainland UK)‌. We are unable to ship to Northern Ireland, the Channel Islands, the Isle of Man, or international destinations at this time.

We partner with reliable courier services, primarily ‌Royal Mail‌ and ‌Evri‌, to ensure your decor finds reach you safely. The specific carrier and service level will be selected based on your location, order size, and the service option chosen at checkout.

• ‌Standard Shipping:‌ Delivered within ‌3-5 business days‌ after dispatch.
• ‌Express Shipping:‌ Delivered within ‌1-2 business days‌ after dispatch.

‌4. Shipping Costs‌

Shipping costs are calculated at checkout based on the following:

• ‌Order Value:‌ We offer ‌FREE Standard Shipping on all orders over £50‌ (subtotal before taxes).
• ‌Delivery Service:‌ Standard and Express shipping options have different rates.
• ‌Package Size & Weight:‌ Costs are determined by the total weight and dimensions of your package.
• ‌Delivery Address:‌ Shipping rates are standardized for Mainland UK.

The exact shipping fee will be clearly displayed before you complete your purchase.

‌5. Order Tracking‌

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the courier’s tracking page. You can use this information to monitor the progress of your delivery in real-time. If you have not received tracking information within 4 business days of placing your order, please contact us at ‌cloverh@ukhomedecorbox.com‌.

‌6. Delivery & Receipt‌

• ‌Delivery Attempts:‌ Our couriers will attempt delivery to the address provided. Please ensure your shipping address is accurate and complete. We are not responsible for delays or failed deliveries due to incorrect addresses provided by the customer.
• ‌Failed Deliveries:‌ If no one is available to receive the parcel, the courier will typically leave a card with instructions for redelivery or parcel collection from a local depot. Parcels unclaimed after a specified period (usually 15-18 days) will be returned to us.
• ‌Signatures:‌ Some services may require a signature upon delivery. If you prefer a “safe place” drop-off, you may be able to provide instructions via the courier’s tracking link, though this is at the recipient’s risk.
• ‌Inspection:‌ Upon receiving your package, please inspect it for any visible damage before accepting it or note any concerns with the delivery driver. For damaged items, see Section 7.

‌7. Damaged, Lost, or Undelivered Shipments‌

• ‌Damaged on Arrival:‌ If your order arrives with visible external damage to the packaging or the item itself, please ‌refuse the delivery‌ if possible or take clear photos of the damaged box/product. Contact us ‌within 48 hours‌ of delivery at ‌cloverh@ukhomedecorbox.com‌ with your order number and evidence. We will work with the carrier to resolve the issue and arrange for a replacement or refund.
• ‌Lost in Transit:‌ If your tracking information shows no movement for an extended period (e.g., over 7 business days past the estimated delivery date) or indicates an exception, please contact us. We will initiate an investigation with the carrier. If the parcel is deemed lost, we will reship your items at no extra cost or provide a full refund.
• ‌Incorrect Address:‌ If an order is returned to us due to an incorrect or insufficient address provided by the customer, we will contact you. Reshipping will incur additional shipping fees. Please double-check your address at checkout.

‌8. Shipping Restrictions & Delays‌

We are not liable for shipping delays caused by events outside our reasonable control (“Force Majeure”), including but not limited to: severe weather, natural disasters, carrier strikes, pandemics, customs delays, or global supply chain disruptions. In such cases, we will communicate proactively with affected customers via email.

‌9. Changes to This Shipping Policy‌

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting the revised policy on our website with the updated “Effective Date.” Your continued use of our website and services after any changes constitutes your acceptance of the new policy.

‌10. Contact Us‌

For any questions regarding shipping, your order, or this policy, please contact our customer service team:

‌HOME DECOR FURNITURE LTD‌
‌Email:‌ cloverh@ukhomedecorbox.com
‌Phone:‌ +(44)121 7736273
‌Address:‌ 47/59 Green Lane, Small Heath, Birmingham, England, B9 5BU

We are here to ensure your “fresh delicate decor pieces just dropped for your space refresh” arrive smoothly, helping you build your cozy personal style in every corner.